Frequently Asked Questions

Everything you need to know about your KITSCH beauty essentials.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-21 business days.

What is your return policy?

We offer a 90-day return policy on most items. Products must be in their original packaging and in unused condition to qualify for a full refund.

Are KITSCH products eco-friendly?

Yes, we are committed to sustainability. Many of our products, including our bottle-free beauty bars and recycled plastic hair accessories, are designed to reduce environmental impact.

How do I care for my satin pillowcases and hair wraps?

To maintain the quality of your satin items, we recommend machine washing them on a cold, gentle cycle and laying them flat to air dry.

Do you offer international shipping?

We sure do! KITSCH ships to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.

Can I change or cancel my order after it has been placed?

Because we strive to process orders as quickly as possible, changes or cancellations can only be made within 30 minutes of order placement.